How can I get a refund for an accidental annual subscription purchase?

[Guru99]

Hello

I accidently bought shopify store for one year instead of 1 month subscription. I bought the subscription on 4th feb 2022 only. I wanted to first try the store but accidently bought 1 year plan. As financial situation of my family is not good due to the pandemic. I want shopify to please refund my 11 months money. Your help will be very much appreciated. Please look into the matter.

Thanks & waitimg for quick response.

[Summer · Accepted solution]

Hey, @Guru99! Welcome to Shopify Community!

We’ll need to access your account in order to change your billing cycle from annual to monthly. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Stefano9]

Hey Summer,

I have now exactly the same problem but i wanted to cancel my shopify subscription. The bill will be within 2 day. Can you help me as soon as possible? You can mail me back to [email protected]

Kind regards Stefano