How can I get a refund for an incorrect billing charge?

[Naeeyank]

Hello, 

I was billed $39 but I need to be refunded due to it was suppose to only charge me a $1. Please help. 

[Elias]

Hello, @Naeeyank.

Thank you for reaching out and bringing this to our attention.

We are currently offering a new promotion where new merchants can sell on Shopify for $1 USD per month on select plans (for the first two or three months depending on the time of signup). However, it's also important to note that this promotion only applies to merchants opening new accounts.

Since the issue is related to the billing on your account, then we'll need to access your account in order to resolve this issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chat, email, or callback. Simply visit the Shopify Help Center and log into your account to create a support request.

I noticed that you're a new member of our Shopify Community! Once you've resolved the billing issue with our support team, I'd love to hear more about your business and share some resources to help you get started. What kinds of products are you selling? Do you have a marketing plan prepared for your store?