How can I get a refund for an unexpected Shopify subscription charge?

[Seam]

I planned to pause my shop starting at the end of this pay period as I could not find an option to schedule it ahead of time. I was charged a day before I usually am and It has overdrafted my account. I have completely paused my store for 90 days and I would like to request a refund for my last subscription billed dated for today.

[Moira · Accepted solution]

Hey, @Seam,

Thanks for letting us know your concerns!

The next step would be to contact our support team directly to request a refund. Refunds are not something we usually authorize as stated in our Terms of Service, but they are taken into account on a case-by-case basis. We will need to access your account in order to begin checking eligibility for a refund.

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since contacting our support team is the next step, I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!