How can I get a refund for my unintended Shopify account charges?

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  I tried to close my Shopify account and apparently there were multiple open, so I decided to shut them all down for a temporary time, since I don’t even know how those other stores opened in my name. I don’t know what happened, but instead of pausing my subscription, I got billed for the whole store and I am in a financial hardship and am in need of those funds. I intended to pause for this purpose, but now I’m afraid someone may have my information. Please help me get a refund. Thank you in advance.

Reply 1 (1)

Shopify Staff
1336 102 193

Hi, @AiaB.


Thank you for reaching out! 


You will need to contact our Support Team for a possible refund.


Please let me know if you have any further questions!


Take care,

Emily | Social Care @ Shopify 
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