How can I get a refund for my unused Shopify trial?

Dilki_R
Visitor
1 0 0

Hi Shopify support team,

I'm new to to this platform and was researching ways of earning passive income when i stumbled upon Shopify. I wanted to understand how it works so i activated a trial and created a store, however i didn't make a single sale, but i got billed for the subscription today.

Kindly note that i was only trying to figure my way around the platform and in future i'm planning to come back with a full strategy to open a store. For now, i want to hold it, and have already deactivated my store and subscription. I understand that the policies do not allow refunds but please consider refunding this amount as an exception, as i was charged without making any sales or income from the store, and this expense is quiet heavy for me. I have written to the support team too.

Regards,
Dilhani

Replies 5 (5)

Rick
Shopify Staff
946 89 146

Hey @Dilki_R 

 

I can understand your situation, and I acknowledge the fact that it is not always the right time to start into a monthly billing cycle for a business, especially if you are not yet ready to do so.

 

Was there anything in particular that you were finding difficult to set up on your store? I'd love to know what your experiences were like with the trial period. 

 

You are correct in saying that as per our terms of service, Shopify does not provide refunds. The Shopify subscription start is not based on a first sale date, so after your free trial ends you would be automatically charged for the upcoming months subscription. You would be prompted to add a payment method and select a plan. The checkout is actually not available during the free trial, so the only way to make sales would be on an active, paid subscription. 

 

I understand that you have already reached out to our support team regarding this matter. For now you have done everything that is required, so it will be a matter of waiting for one of our support advisors to get back to you. Once you have provided them with the relevant details, they will examine your situation and do their best to accommodate you during this time.

 

Just so you know, we do have some excellent resources for getting started and learning more about Shopify. Here's some good starting material:

 

 

Rick | Shopify 
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shreyashw
New Member
4 0 0

Hey, I'm not using Shopify at all, I need my money back. I was just messing around with shopify, and today I was charged, I was going to cancel the subscription but it was too late, please help me, I would like a refund, and I already closed the store.

Thank you!

Victor
Shopify Staff
2513 230 534

Hi @shreyashw,

 

Thank you for reaching out. It is not possible for me to help directly here as I cannot authenticate you on your account via the Community. Please contact us through the Help Center and a member of our support team can review your request. You can speak with the Help Center assistant and ask to be connected via live chat.

Victor | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

shreyashw
New Member
4 0 0

I'm not able to raise any complaint for a requesting refund. I'm not able to use the help center. While setting the system it was so quick. Why the refund process has to be so lazy. The help center link you shared is useless. Could do anything on it. Can you share me some specific url where I could adress the issue. 

Imogen
Shopify Staff
1726 199 302

Thanks for following up with us here, @shreyashw. I texted the link my colleague Victor provided and was able to reach the Help Center with no issues. What you need to do once you've clicked that link, is follow the steps below:

 

  • Login to your Account
  • Start a Chat with our AI Assistant
  • Let the AI Assistant know that you would like to speak to an advisor regarding a potential refund

This will allow the AI to get you connected with an advisor from our Support Team, who will be able to authenticate you and evaluate your request for a refund. Please let us know if you run into trouble following these steps, and please let us know specifically what the trouble is, so we can lend a hand.

Imogen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog