How can I get a refund for unused subscription months?

[mikaelawall1]

Hello, 

I was hoping to get some help on my billing. I reactivated my old store a few days ago, and I actually need to deactivate it again, but I was hoping I could get a refund for the  months I didn't use. I chose the year subscription, and I would be happy to pay for the month of January, but if there is any way I can get my money back for the months I haven't used, that would be amazing! Thank you in advance for your help. 

[Ava]

Hi, @mikaelawall1!

Thanks for reaching out here. We do not usually offer refunds, but we do take each situation on a case by case basis. For the monthly subscriptions, we can sometimes issue a refund if a charge has gone through within a few hours of deciding to close the store. It can be a little more difficult when it comes to the annual subscription, as there is more to calculate. 

The best thing to do is to contact our support team to find out for sure, I would recommend the live chat as it has the fastest support turnaround times. You can chat with our team via this link! The team there can check the dates your store was active, then bring your case to the Financial Services team so they can fully assess how we can help.

Let me know how you get on! 

[mikaelawall1]

Ava, thank you so much for the help! I really appreciate it!