How can I get a refund from a forgotten account?

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i’m starting to become really pissed off because i email shopify- doesn’t work, the help center doesn’t work, and this is my 5th time trying to make a post. i couldn’t figure out my email i used on shopify and i purposely put my money in a different account so it didn’t pay for it. now i got charged and figured out my account because of the email i got, and it’s making me pay for it. why renew it if i didn’t pay for it. i wan

Reply 1 (1)

Shopify Staff
1710 199 299

Hi there, @brodybayne. Thank you for taking the time to reach out to the Shopify Community regarding your situation with being charged for Shopify. My name is Imogen. It's good to meet you!


To set some expectations for you here, we're unable to look into billing inquires and refund requests here in the Shopify Community Forums, as we're unable to authenticate users, or access account specific information. In situations like this, we'll want you to get in touch with our Authenticated Support Team so they can access your account, and assist you with having this situation regarding your billing investigated and resolved.

You'll want to use this link to access our Help Portal. From there, let our AI Chat Assistant know that you're looking for support with having your recent bill looked into, and that you would like to request a refund. The AI Assistant will then provide you with prompts that you can use to get connected with our Authenticated Support Team so they can assist you.

Imogen | Social Care @ Shopify 
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