How can I get a refund from a fraudulent online store?

[Decoder98]

Dear Shopify Team,

There was a store called https://deals-escape.myshopify.com/ (which used Shopify as a prop), over which I had ordered something (with Order ID: 1145) on 24th March 2021.

While the order is yet undelivered and the payment is already done, what i am seeing now is the store does not exist and the owner of the store whose email id is:

carterkeishaghhcy80@gmail.com

not responding at all.

Please help me get my money refunded and take necessary action over fraud store admins using Shopify's name to lure people into such scams.

[Trevor]

@Decoder98 

Thank you for bringing this to our attention and I'm sorry to hear that you've been having trouble connecting with the business you ordered from. We have an excellent FAQ that will help guide you through the process of reporting the store and how you may be able to get your money back.