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How can I get help with my issue?

Athan0r
Visitor
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I try to order my pdf file but there is this screen

so i want to know is it my google pay or shopify or it is portone that has a problem

and please giveme the solution i have try to slove this for morethan 3 hours

 

https://checkout.portone.cloud/?ref=2fkxskQiVLcMQdnEgTeafWVF9gPCart - Google Chrome 29_04_2024 09_57_07 AM.jpg

Accepted Solution (1)

Imogen
Shopify Staff
1672 194 288

This is an accepted solution.

Hi there, @Athan0r. Thank you for taking the time to reach out to the Shopify Community with your question, and your screenshot. My name is Imogen. It's good to meet you.

 

Based on the screenshot you've shown, it looks like the error is housed on PortOne, and not on Shopify, so we wouldn't be able to advise on what steps to take to resolve it. With that being said, the error clearly states that you need to add some payment methods to PortOne, so I recommend starting there!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Imogen
Shopify Staff
1672 194 288

This is an accepted solution.

Hi there, @Athan0r. Thank you for taking the time to reach out to the Shopify Community with your question, and your screenshot. My name is Imogen. It's good to meet you.

 

Based on the screenshot you've shown, it looks like the error is housed on PortOne, and not on Shopify, so we wouldn't be able to advise on what steps to take to resolve it. With that being said, the error clearly states that you need to add some payment methods to PortOne, so I recommend starting there!

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog