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How can I halt a pending payout before Shopify fees are deducted?

ff22
Visitor
2 0 0

Hi- I’ve captured a payment and it’s pending payout. Is there any way I can stop it paying out before the Shopify fee is taken as I don’t want the money to go into my business account yet as it may need refunded. 

Accepted Solution (1)

Mac
Shopify Staff
1673 169 270

This is an accepted solution.

Hi, @ff22!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

 

It appears as if you are using Shopify Payments and are referring to payouts through our in-house gateway. Transactions share the same status as payouts with the addition of the Pending status. Transactions marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. We'd be happy to take a closer look here to determine your next steps. Since we're unable to view account specific details over the Community Forums, kindly get in touch with our team through the Help Center. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. 

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Mac
Shopify Staff
1673 169 270

This is an accepted solution.

Hi, @ff22!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.

 

It appears as if you are using Shopify Payments and are referring to payouts through our in-house gateway. Transactions share the same status as payouts with the addition of the Pending status. Transactions marked as Pending are for sales that you've made, but that haven't been sent to your bank account yet. We'd be happy to take a closer look here to determine your next steps. Since we're unable to view account specific details over the Community Forums, kindly get in touch with our team through the Help Center. If you see the chat assistant, you can ask to contact support and it'll guide you with your next steps on how to connect with a team member. 

 

Let me know how that goes!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ff22
Visitor
2 0 0

Thank you. I managed to find an article that said I can refund and if I have paid out the fund it will deduct the amount from

my next sale. So that helps 👍🏽

Mac
Shopify Staff
1673 169 270

Hi again, @ff22!

Thank you for following up.

 

I'm happy to hear that you were able to get your payout issue sorted out. If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores as well if you're interested!

 

All the best!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog