How can I handle a suspected fraudulent website purchase?

[Asissingh]

I was ordered Avatar creating monohydrate  on https://www.nutramin.shop This website is powered by Spotify after my Pay my bill I didn’t receive any order details it’s been more than 72 hours and I am trying to connect with https://www.nutramin.shop

but nobody pick a call or nobody give me a reply in email where is my order I think this website is only for getting money for people not for Business I found it on Instagram and now I am founding my order I want my order of my money simple is that how can I do for what can I do please help me

[Ivy]

Hi there @Asissingh.

As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing. 

The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? I see on their website they have a "my account?" tab - can you login here? Does it give information on your order?

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. All stores submitted here are sent directly to our legal team for them to review. I have some additional information and resources here which may of help in reaching out to the store. I wish you all the best going forward!