Access a community of over 900,000 Shopify Merchants and Partners and engage in meaningful conversations with your peers.
We only operate an on-line store. Our store policy is to generally make refunds to a gift card and not against the original payment method if the customer just changes their mind. As far as I know this is not possible under basic Shopify functionality as refunds are only made against the original payment method. I was wondering if anyone had developed a workaround process on how to make the refunds to a gift card. Open to any and all ideas. Thanks!
Hello Charles
Keep the order as paid, generate a GiftCard worth the value for refund and mark it on the order's timeline
hope this helps
Thanks for your prompt reply. Seems like a fairly straight forward approach as I was probably over complicating the potential solutions I have been thinking through.
How do I get the inventory back into stock? Should I just do a Transfer in and mark the Vendor as the customer and add Timeline comments to the Transfer explaining it all?
Hi @CharlesMJr, I'm Neomi from the Rise.ai app,
We specialized in gift card & loyalty store credit solutions.
We developed a refund solution just for this!
You can refund customers with store credit directly through your Shopify admin.
Checkout our listing page, and feel free to contact me at info@rise.ai