How can I prevent fraud charges on my website?

[Pandoraboutique]

How can we make sure some don’t scam off your site someone bought $900 worth of goods then Shopify say huh risk of fraud how can I not be a victim if I ship

[Beacon-Jason]

HI @Pandoraboutique 

Simply just cancel the order and don't ship the item if there is any indications of fraud. As a merchant, you have a choice to decide whether or not you want to do business with the customer as it is your business.

Otherwise, there are a few guides out there on what to lookout for. Example being https://help.shopify.com/en/manual/payments/fraud-prevention or even our own guide here, https://blog.lizuna.com/shopify-fraud-prevention-tips-here-are-five-things-you-need-to-look-at-to-pr...

If you insist on shipping out the item (Highly not really recommended), then it's also wise to use signature confirmation so that you know the item was derived to the intended address. If a chargeback opens up, at least you have strong evidence that the item was derived to the intended recipient. 

There is also several different fraud apps (free and paid) out there ranging from chargeback insurance to having even more advance fraud analysis.

I hope this helps you. 

[apps-developer]

If you’re dealing with fraudulent orders from bots, an anti-bot app like Kedra Shield can help which offers bot filtering. It blocks bots by hiding your website’s content and also includes VPN and proxy blockers to keep malicious traffic away. This way, only genuine customers can access your store. Take a look at Kedra Shield here: https://apps.shopify.com/kedra-shield-website-security