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How can I prevent fraudulent chargebacks in my online store?

Pedro47
Tourist
4 0 0

I've received a lot of chargebacks from orders that were fraudulent, I always lost every single chargeback, what can I do to stop receiving chargebacks?

Accepted Solution (1)

StephensWorld
Shopify Expert
1373 167 338

This is an accepted solution.

The Signifyd app is the most popular tool/service used to help prevent chargebacks: https://apps.shopify.com/signifyd 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

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Replies 2 (2)

StephensWorld
Shopify Expert
1373 167 338

This is an accepted solution.

The Signifyd app is the most popular tool/service used to help prevent chargebacks: https://apps.shopify.com/signifyd 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

Chargeflow-Avia
Excursionist
22 1 5

 

Before implementing a Chargeback solution, try to manually optimize your customer experience:

  • Is my shipping policy clear to the client? Is there a way I can improve it?
  • Is my client exposed to it in my purchasing funnel?

A great example of a company that has an amazing shipping policy placement is ASOS - just see how easy it is to receive your shipping date. See it here: ASOS Shipping Policy

As mentioned above, using a tool like Signified or Chargeflow Alerts is a great solution. However, know that it's very hard to completely avoid Chargebacks. In fact, 89% of Chargebacks that eCommerce merchants received in 2023 were friendly-fraud, meaning that you'll have to learn how to handle them properly.

We have created an 18-page report that covers strategies and ways to handle chargebacks based on hundreds of thousands of chargebacks handled by our platform in 2023. Feel free to review it here.

Please let me know if my answer is helpful by clicking "Like" and marking it as a solution!

Chargeflow is the best chargeback recovery software for Shopify brands. Free to start, 24/7 Live Chat Support, ROI-guarantee and the highest win-rates. Let us take care of your chargebacks.