How can I prevent fraudulent chargebacks in my online store?

[Pedro47]

I've received a lot of chargebacks from orders that were fraudulent, I always lost every single chargeback, what can I do to stop receiving chargebacks?

[StephensWorld · Accepted solution]

The Signifyd app is the most popular tool/service used to help prevent chargebacks: https://apps.shopify.com/signifyd 

[Chargeflow-Avia]

Before implementing a Chargeback solution, try to manually optimize your customer experience:

• Is my shipping policy clear to the client? Is there a way I can improve it?
• Is my client exposed to it in my purchasing funnel?

A great example of a company that has an amazing shipping policy placement is ASOS - just see how easy it is to receive your shipping date. See it here: ASOS Shipping Policy

As mentioned above, using a tool like Signified or Chargeflow Alerts is a great solution. However, know that it's very hard to completely avoid Chargebacks. In fact, 89% of Chargebacks that eCommerce merchants received in 2023 were friendly-fraud, meaning that you'll have to learn how to handle them properly.

We have created an 18-page report that covers strategies and ways to handle chargebacks based on hundreds of thousands of chargebacks handled by our platform in 2023. Feel free to review it here.