How can I recover a double-refunded payment?

Hisataka
New Member
8 0 0

Hi,

 

We have wrongly made a refund to a customer even though the customer already got a chargeback through the bank, meaning we paid the money twice. Please let us know how we can get the money back 

Reply 1 (1)

biznazz101
Shopify Partner
494 50 89

Contact your bank or whoever the payment processor who issued the refund if it's paypal etc and ask them to help resolve the issue (they may eventually do this anyways).

Then if that does not work, contact Shopify support. Good luck!

Don't hesitate to reach out for more help with your store.
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