How can I recover funds from a closed store after winning a chargeback?

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Hello in August my store was closed after fulfilling a few orders saying I had charge back now today I’m receiving emails saying the chargeback came back in my favor and I have money sitting in my Shopify balance account. I’ve tried to log in but I am not able to access my store or balance due to the fact that the risk team closed the store . I need help recovering my funds asap !

Replies 2 (2)

Shopify Staff
1138 121 146

Hi, @Kloudbugs!


Great question. I recommend getting in touch with our live support team using this link so we can assist you with accessing your account and funds. 


Please let me know if there's anything else I can assist you with!

Greta | Shopify 
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Hi, I have a problem with checkouts, my clients put their card data correctly, but when they try to make the purchase it says that they need to check their card details and try again, someone said that it worked with apple pay, i m using shopify payments. Can you please help me ?