How can I recover my inactive online store?

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Can anyone guide me on how to retrieve my inactive store. Yes, my trial has ended. Also I was giving a temporary email to store but fail to change it to my personal email. Now I'm having trouble because I cannot verify the email because it was a temporary one. Can a support team help because I am a beginner and want to process from the work I put into it. Thanks!! 😊 🙏 

Reply 1 (1)

Shopify Staff
2218 152 259

Hello, @d85873459.


Welcome to the Shopify community!


I understand your free trial has expired and you'd like to regain access to your account.


I would like to advise that if you don't select a monthly plan at the end of your free trial, then your store is paused and you can't continue working on it until you choose a paid plan. If you'd like to reactivate your store and continue working on it, you'll need to select a paid plan. You can find more information in our Free Trial resource


In regard to updating the email on file, this cannot be done through the community forum. Your account will need to be authenticated through the Help Center in order to connect with a member of our internal team. This is due to privacy and security reasons. If you're unable to log into your account through the help center, please select Can't log in to your Shopify account > I still can't access my account. On the following page, you'll be presented with our available contact options.


If you have questions about accessing the help center, please feel free to share your questions here.


I hope this helps!

Victoria | Shopify 
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