How can I refund shipping costs for direct deliveries?

[boglass]

Family members and friends are placing online orders and paying for shipping.  I plan to deliver the product directly to then.  I there a way to retrieve the shipping cost they paid and get that back to them?

[Mirdas]

Checkout refund part of an order 

[Zenadia10916]

Hi, I don't really know where to go with my problem so I thought I'd just reply here. I want to deactivate my account but it won't let me. It says I need to contact support? And nothing I do is working