How can I reinstate my disabled payment processing?

[Jess120er]

Hi,

My payment processing provider has been taken away. This has happened because we were selling products that contained a small amount of CBD. We are no longer selling those products and would like to have the account reviewed and have the payment processor reinstated. I have contacted Shopify through the “Chat” option and was told to reply to an emailed that was sent to me about a month ago. The email has already been deleted. I do have a ticket number. Who do I need to contact to get this moving/started?

[Jess120er]

What link?

[Jess120er]

https://pn-essentials.com

[Kimi]

Hi, @Jess120er.

We aren't able to check support tickets via the Community Forums due to security reasons, so your best next step here is to reach out to our Live Support team so that we can securely access your support ticket and account from our end.

To get in touch with our team, you'll need to login to your store via our help centre here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team. Our Live Support team will then be able to take a closer look into the situation and provide your next steps.