How can I remove previous owner's ID from our online store?

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Our shopify store was setup with an owner, lets call him Bob. The store transferred ownership from Bob to Dave about a year ago. Bob's accounts were removed from the store. 


I recieved an email a month ago asking to verify the ID of Bob to continue recieving payments. Lucky Bob is in the area so we were able to get this done. But how can i change it so that Bob doesnt have any relation to the shop anymore. 

Reply 1 (1)

Shopify Staff
1323 318 226

Hey, @FISHTANKAUS! Welcome to Shopify Community!


Are you the new owner of a Shopify store? If so, congratulations on embarking on this entrepreneurial journey. If this is your first time using our platform, feel free to check out this guide from our Help Center to familiarize yourself with how Shopify works. We're here to give you a hand whenever you need help so don't hesitate to get in touch if so!


Now, I'd love to help you with your concern. Whenever a store has Shopify Payments enabled and it changes ownership, the Shopify Payments account information needs to be updated along with the store details and account owner information. This isn't something that can be done within the admin, so our support team will need to connect you with our Shopify Payments team to update the account information. You can follow the steps below to get in touch with our support team.


  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.


That should connect you with one of our support advisors. If you encounter any difficulties reaching them, let me know and I'll get back to you as soon as I can and assist you further!

Summer | Social Care @ Shopify 
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