How can I request customers to use Latin characters for addresses at checkout?

How can I request customers to use Latin characters for addresses at checkout?

dinosaursrock
Visitor
1 0 0

Is there a way to put a section on the checkout page that asks customers to use Latin characters for their addresses?

We reach out to every customer who uses a different alphabet in their address in order to verify the translated shipping address. We would like to bypass this in any way possible. Any insight on this is greatly appreciated. 

Reply 1 (1)

JohnE10
Shopify Partner
118 14 21

For those still looking for an answer to this, Shopify provides a way to add a note at checkout next to the section where buyers enter their shipping address. You can use this feature to request that buyers only enter Latin characters due to fulfillment issues. There's a YouTube video that explains exactly how to do this:

https://www.youtube.com/watch?v=uDFGLmA-Sjg

However, this will not stop the buyer from completing the checkout process and making the purchase even if their address contains non-Latin characters.

 

To only allow checkout to complete if there are no invalid characters in any of the shipping fields, check out this app:

https://apps.shopify.com/latinlock

YouTube Vid:

https://youtu.be/8UdnqKvOZ8o

It’s a simple and customizable app that blocks the checkout process if an address contains non-Latin characters.

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