How can I resolve a pending payment issue on my online store?

[BHB1]

I received an order through PayPal express checkout before I had my PayPal account setup, so I contacted PayPal to set it up but the payment still says pending and I did a test payment with PayPal so they said the problem is on shopify end and I can't process the order until this clears. How can I fix this.

[Victoria]

Hello, @BHB1.

Welcome to the Shopify Community.

I understand that you received an order through PayPal however, your account was not set up which resulted in the payment status as pending. Oftentimes, this can happen if the email address linked to your PayPal account is not verified.

To confirm, could you check in your Shopify admin > Settings > Payments > Paypal > Manage section that the PayPal account is correct with no error messages? If the account is not correct, you'll need to update the account information you'd like to use and contact PayPal Support for help with receiving your payout. 

If your account information is correct, could you also confirm if you've verified the email address associated with your PayPal account? If not, you can follow the steps listed in PayPal's Help Center and then wait 48hrs for the payment to be deposited.

I hope this helps!

[BHB1]

Thank you Victoria, the problem was with my email.

[Victoria]

Thanks for letting us know, @BHB1.

If you have any additional questions or concerns, feel free to share them with us here.