How can I resolve my on-hold Shopify payment account?

5b5b18 · ‎07-08-2023

how should i fix when my shopify payment account is on hold???

Nia · ‎07-08-2023

Hi, @5b5b18!

Thank you for reaching out to the Shopify Community here! Have you received any emails at all from our Shopify team regarding your Shopify Payments account? Or are there any messages/banners within your Shopify admin advising you to complete anything?

Nia | Social Care @ Shopify
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5b5b18 · ‎07-09-2023

I did not get any email so could you send again

Nia · ‎07-09-2023

If you have not received an email yet, the next best steps from here is to contact our Shopify Support team who will be able to escalate this through to the Shopify Payments team. They will be able to resolve this and provide you with the next steps from there!

Nia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

How can I resolve my on-hold Shopify payment account?

How can I resolve my on-hold Shopify payment account?

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