How can I resolve my Shopify Payments being on hold?

[adsads]

Have seen the message,"You need to submit additional details about your business to continue accepting payments." for around a month now, unable to submit anything and contacted Shopify support, still no response.

Any advice on how I can fix this?

[Victoria]

Hi there, @adsads.

Welcome to the Shopify Community and thanks for sharing your question.

You mentioned that you're seeing a message within your admin regarding submitting additional details for Shopify Payments verification. I can definitely understand the urgency to have this resolved and will do my best to guide you in the right direction. Could you share if there are any error messages when attempting to submit documents?

When you're setting up your Shopify Payments account, you'll want to check that the information within your Shopify admin matches your government documents. This will ensure that the verification process runs smoothly as the information must match. If you're unsure what information to submit, I recommend reviewing our Supported Countries for Shopify Payments to find the requirements and related information for your country/region. 

Additionally, you can also follow up on your support ticket that you mentioned for further clarification on what documents to submit and what next best steps to take. 

Lastly, I'd love to hear more about your business, how you started and what you're currently working on.

I look forward to hearing back.