How can I resolve my unverified credit card issue for subscription payments?

[Goldenravian]

I am previously using debit card to pay my Shopify subscription.My card got lost,now, I got the new one from my same bank.But I am unable to replace it.The pop up message says "Card details Not verifed".Whereas all other international transaction are being processed through my new card and I am not facing any issues.kindly resole early

[Luna]

Hey, @Goldenravian.

Thanks for reaching out in the Community forum. I appreciate you bringing your question here. I completely understand the importance of getting this resolved. 

Before we begin, can you please confirm that your debit card is co‑branded with Mastercard, Visa, or American Express? It will also need to have international capabilities and allow for recurring payments in USD. You can read the full list of requirements here: Billing FAQ. If you confirm this with your bank and are still receiving an error, please reach out to our support team so that we can continue to look into this for you. 

To speak with an advisor, visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support', and then click 'Continue.' They will be able to access your account specifically and help you with these steps. 

In the meantime, I'd love to hear more about your business. What type of products do you sell? Don't hesitate to let me know if you have any questions. 

[Luna]

Hey, @Goldenravian.

Just checking in to ensure that you receive all the support you need. Please don't hesitate to let me know if still require any assistance.

Warmly,