How can I resolve payment issues on my reactivated account?

[Kumar_90]

Recently i reactivate my Shopify account. I faced these problems Kindly Help me out with this problem. For your reference kindly check the Image. Thank you

[Lana · Accepted solution]

Hello @Kumar_90! 

This is Lana from Shopify. I see you're having an issue with PayPal so I wanted to help you out.

It looks like PayPal have updated their Policy to where they no longer accept payments in INR currency, so your customers in India will not be given the option to checkout using PayPal. For further clarification on this, I would recommend you contact PayPal Support here.

I understand that you may want to look for an alternative gateway for your India based customers, so I have a link for you here to a list of payment providers available in India. When you find a provider on the list that you would like to use, you will first need to go to their website to set up your account, and you will then be able to set it up in Shopify following these steps.

If you have any other questions on this at all, feel free to reach out here and I will be happy to help. 

Thanks! -Lana 

[Kumar_90]

Thank you for your time Lana.

[flexfitapparel]

My account is saying my bank account info is incorrect so it won’t allow me do get my payouts. It’s the same banking account I’ve used for other payouts so it doesn’t make any sense. Please help. 

[Machuis]

Hello Everyone,hope you are doing well.We have Shopify payment issue.Could you help me ?? 

[Machuis]

@Lana Hello 

We are the new on Shopify and we need your help