How can I resolve payout issues affecting my business?

[debscott]

Hi is there a direct E-mail to have problems resolved?

My payments are on hold, to which I have not covered my Shopify bill.

This type of hold is damaging to my business.

I simply can not wait 90 days, without any return to purchase products.

Any help would be much appreciated 

Kind Regards 

[Luna]

Hey, @debscott.

Thanks for reaching out in our Community forum. I completely understand the importance of being able to receive your payouts and I'm happy to provide you with some more information. May I ask if you received an email from our team regarding your payouts? 

If you haven't received an update on your payout hold, you can reach out directly to our support team for some more information. We’ll need to access your account to look into this further for you. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request. Once you have logged in to your account, type your request in 'Ask about a topic', scroll down to 'Get Support' and then click 'Continue.' Our support team will be more than happy to provide you with more information.

Please let me know if you have any questions in the meantime.