How can I resolve Shopify payment activation issues?

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Hi Guys
Pls how do I contact shopify Team?
Shopify payment has not been activated on my store for days now even after providing the identity documents required of me.
I have tried reaching them via help center but its seems help center has been down for days too
Will really appreciate any help on this
Reply 1 (1)

Shopify Staff
1224 130 184

Hi, @Emma77!


Thanks for reaching out here.


Have you had an update on your Shopify Payments information since?


For some context, it can take a few business days to complete a review of your documents, but I want to reiterate that it's done in the interest of you and customers security.  If the Accounts team need any further information or clarification, they will email you. 


Our live support can be reached here at this link. Please follow the prompts given by the virtual Help Center assistant in order to access our live chat support. Let me know if you're having issues with this and providing details as to why you cannot access our chat.


Let me know if you have any other questions.

Maz | Social Care @ Shopify 
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