How can I resolve the 'payment couldn't be processed' error on my website?

Vex_asf
Visitor
1 0 0

Your payment couldn’t be processed because your order total has changed. Check your order total and try again.

Is The error my customers are getting I don’t kno how to fix it please help.

Replies 2 (2)

paragxshah
Visitor
2 0 0

How did you fix it?? Our customers keep getting this error as well.

Blair
Shopify Staff
1953 258 229

Hi @paragxshah,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. 

 

As this error is likely related to selling internationally with Shopify Markets and taxes, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as I wouldn't have access to any account specific information through the Community. They will be able to confirm the error and ensure it gets resolved. 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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