How can I restrict gift cards to certain countries and manage refunds?

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Okay I have a few questions. First of all, how can I restrict my gift cards to only certain countries? I have my shipping set to only US, UK, and Canada, yet I sold a gift card to Germany. I do not know how to fix it. 
Secondly, I issued a refund right away for that gift card and now my account is in a negative balance. Why did it do this? Is there a way I can even contact Shopify to sort this out? Please help! 

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