How can I set both domestic and international shipping options?

[Nyuu]

 

So i can’t seem to have both domestic (aus) and international shipping available at the same time? 

My general shipping rates include Asia, domestic, uk and USA. I have set up all my domestic and international shipping rates yet when a customer goes to the checkout only Australian domestic shipping in available?

So then in Custom shipping rates I made a seperate zone for rest of the world, but when I add my available products in the customer is now only able to select international shipping?

please if someone knows please help me TT^TT thank you for your time and sorry!!

sorry that I have explained this terribly!! >_< 

[Emily]

Hi, @Nyuu.

Thank you for reaching out! I am sorry you are having difficulties with your shipping. 

Without having access to your shipping profiles it is hard for me to know what exactly may be causing the international shipping to show as the only option but I am happy to try and help figure it out! Are you able to provide your URL so I can take a look on my end? It would be helpful to also see a screenshot of your shipping rates to make sure your rates are set up correctly.

Please let me know if you have any questions! I look forward to being able to see your store and learn more about your business. 

Talk soon, 

[Nyuu]

@Emily Thank you so so much for your help >_<!!!

the link is: www.negimelon.com

and here are the screen shots of my general shipping rates

And here is my Custom shipping rates

Thank you so much once again > <

[Emily · Accepted solution]

Hi, @Nyuu.

Thank you for your reply and for sharing those screenshots! 

I tested it on my end, and yes, it looks like you fixed it! I checked with a few different addresses, and the $17 international shipping rates showed each time, so that's great! I'm glad you were able to fix that. 

Please let me know if you have any other questions! I'd love to learn more about your business. Do you hand-make the keychains yourself? They are so lovely! Do you only sell online, or do you also sell in-store? 

Talk soon, 

[Nyuu]

@Emily 

THANK YOU so much for testing and confirming >_< you are too kind I cannot thank you enough for your time! (; w 😉 bless

and yes I do hand make them myself and only sell them online at the moment! 

Once again, Thank you very very much! (^o^)/

[Emily]

Hi, @Nyuu.

You are so welcome! Wow, that's awesome. They look great. 

Please let us know if you ever have any other questions! I would be happy to help you. 

Take care, 

[Nyuu]

@Emily I think I have fixed it!! ^o^

[thesoapgals]

I am having the same problem please can you help - I have a customer in Illinois USA wanting to checkout and it will not let them. 

[Emily]

Hi, @thesoapgals.

Thank you for reaching out! I am sorry to hear you are having an issue with your shipping. 

Can you provide me with your URL so I can look into this further for you and test it on my end? Have you had any other customers with the same issue? Once I can try on my end, I will better understand what may be causing this. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 

[thesoapgals]

https://www.thesoapgalx.co.uk/ Thank you as I am missing out lots of orders from USA

[Emily]

Hi, @thesoapgals.

Thank you for providing your URL. I tested it on my end, and shipping options are showing up on my end for Illinois. I also checked a few other states in the USA, and all are sowing the standard international rate. This could mean it has to do with the product. Can you share with me the product or products this customer was trying to purchase? I will test with the specific products as well. 

Please let me know if you have any questions! 

Talk soon,

[thesoapgals]

Hi i sent my link below but no update?

[JenaSunn]

Hi, I have almost the same problem - testing my checkout payment but this message "This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again." always appears when I do checkout testing Metro Manila.  What could be the problem?

I'm shipping domestic (Philippines - Metro Manila & Provincial) and international (AU, NZ, USA & Canada), here's my shipping set-up

I hope you can help me here. Thanks.

[Emily]

Hi, @JenaSunn.

Thank you for reaching out and sharing that screenshot, that is very helpful!

It looks like you have not entered any rates for your shipping profile. You will need to click manage beside your general rates and then click add rates. Have you entered a weight for each of your products on their individual product pages? if so, you can create shipping rates associated with the weight of the entire order. If not, you will need to create flat rates dependent on the total cost of each package. Please let me know if you need any more help with creating your shipping rates.

I would love to learn more about your business. What types of products do you sell?

[JenaSunn]

Hi Emily, thanks for your reply. 

I already entered my rates for each shipping zones. Here's for domestic:

and here's for international (AU, NZ, USA & Canada):

Product is swimwear.  What could be the problem?  Hope you could solve my issue. thanks again.

[Emily]

Hi, @JenaSunn.

Thank you for sharing that information and providing those screenshots for me that is very helpful!

It looks like you have them set up correctly. Can you provide me with your URL, so I can test the shipping on my end? I will test each rate you have set up to identify what the issue may be. 

Talk soon,