Accepting credit cards, warehouses, and shipping and fulfilling orders
Our store offers shipping in the state of Virginia, free shipping if the order totals $60 or more, and free local delivery within 10 miles of our location in Richmond if the order totals $35 or more. But for those orders that meet the requirements for local delivery, customers still have to know to select that option if it's available. I think we communicate that well in our store. The automated messages that go out to abandoned carts also remind customers about the option. Still, we often get orders that default to shipping even though the order qualifies for free delivery. Two questions about that:
1. Is there a way to default to local delivery if the address is within the delivery radius and the order meets the minimum requirement we set up? It seems like it's not possible, but maybe I'm overlooking a setting somewhere.
2. Customers using Apple Pay (and possibly other quick mobile payment methods) have a completely different user experience and are never even presented with the opportunity to select delivery vs. shipping. Is there any way around that?
Defaulting to shipping brings in more money to the store because of shipping costs when the order doesn't hit the free shipping minimum but it's not a great customer experience and I'd like to fix that. Thanks!
Agreed that having delivery be the default option selected when the address is within the radius would be beneficial! @Shopify please make this happen!
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