How can I solve a pending PayPal payment issue on my online store?

pd2021
Visitor
1 0 0

Hello, a customer made the first PayPal purchase on my store and at the time I did have my PayPal account set up yet. I followed all instructions to set up the account and have on automatic capture, however it says the payment is still pending. It also states if payment not captured in 29 days money will be refunded. What should I do? Should I contact PayPal?

Replies 2 (2)

Bo
Shopify Staff (Retired)
1793 196 467

Hey there, @pd2021 

 

That is a really great question. When it comes to issues with a third-party payment gateway not capturing a payment it is always best to reach out to the payment gateway directly as Shopify's support team would not have the relevant access to PayPal's backend to force capture that payment. You can reach out to PayPal's support here.

 

All the Best,

Bo

To learn more visit the Shopify Help Center or the Community Blog.

kelly909
New Member
4 0 0

Hello I have the exact same problem, did you ever get this fixed and what did you do?

 

Thanks