How can I solve my problem quickly?

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Screenshot_2024-03-24-15-03-13-53.pngI am buying Retail plan I add my card information but not accept please Check 

Reply 1 (1)

Shopify Staff
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Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, are you able to share what type of card is being used?


If you haven't done so already, I'd encourage you to try using another credit card to complete your subscription purchase. You can pay for your Shopify bills however, with one of the following payment options:


  • a valid credit card from Mastercard, Visa, or American Express
  • a debit card that is co‑branded with Mastercard, Visa, or American Express
  • Shopify Balance in some regions
  • PayPal in some regions
  • SEPA Direct Debit in some regions

To learn more, you can check out our Billing FAQ Page for additional details. 


Please let me know how it goes. 

Blair | Shopify 
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