How can I solve the account ID verification issue for my online store?

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Hi, i created a store on shopify, not knowing you had to be 18. After discovering this i have made my parent the store owner but it is still asking me for photo id and not my parent. Can anyone help?

Reply 1 (1)

Shopify Staff
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Hi, @tylerrhart12.


Thanks for posting this question!


It looks like the information requirements for Shopify Payments may have been requested before you've updated the store ownership, so you'll need to get in touch with us in order to make the changes for the payments account. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.


That being said, since you're a new member of our Shopify Community, then I'd love to hear more about your business and share some resources to help you get started. What types of products are you looking to sell? Do you have a marketing plan prepared for your store?


Elias | Social Care @ Shopify 
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