How can I successfully change my bank account information?

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I'm trying to change my bank account information. The old information hasn't changed and it keeps telling me it doesn't match what you have on file. PLEASE HELP!!

Reply 1 (1)

Shopify Staff
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Hi @klosetgemz,


Thank you for reaching out to the Community. I'm happy to provide some assistance with this request. 


If you are receiving a banking error, you will need to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account-specific information through the Community. They will be able to ensure your bank details are successfully updated. 


Please let me know if you have any other questions. 

Blair | Shopify 
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