How can I successfully change my banking information?

[beatrizortega]

I've been trying to change my banking account info for the past week and I keep getting a notification that says to try again later.  I try everyday to change it and nowhere am I able to find someone to help me or like a live chat support. Please Help this is URGENT!

[Summer]

Hey, @Beatrizortega! Welcome to Shopify Community!

I'd love to help you out with your Shopify Payments concern. Are you specifically encountering this error message? 

To change your bank account, make the following changes: 

• Unable to update your bank account at this time. Please try again later.

If so, this is often an indication that the account information entered is incorrect and our banking partners are unable to validate it. Since that is so, the best course of action is to contact your bank and triple-check that the details are correct. If they confirm that your bank account information is accurate, your bank account may not be supported at this time. To check if this is the case, please visit this page and click the relevant region or link to see the requirements applicable to you. 

We're here to help you with general concerns, however, if you need account-specific support, our support team is available 24/7 to speak with you via live chat. You can visit our Help Center and talk to the AI assistant to be connected.

Let me know if you have other questions regarding your Shopify Payments account and I'll help you further!

[anastasiiaamund]

Hello, 

I’ve been trying to change my bank info, it asks for the old info which I entered, however it tells the info is incorrect ( which is not!) , I’ve been waiting to wire the money out to my account for weeks! And there’s no one to talk to!!!!!!!! Can someone already help with this?

[Summer]

Hey, @Anastasiiaamund! Welcome to Shopify Community!

I'd love to assist you with your bank account concern. When updating your bank account information, it's common to be asked for the existing account number as a security measure. If the account number you're entering isn't being accepted, it likely means the details that were entered during the setup were incorrect. In such cases, our support team will need to help you update your bank account information so they can manually authenticate you. This way we can keep your sensitive information secure. To get in touch with our support team, you can follow the steps below.

1. Visit our Help Center.
2. Chat with the AI assistant and enter "account concern."
3. Click Chat with a Support Advisor as shown on this screenshot.

Let me know if you have trouble creating a support ticket. I'm here to ensure you get the support you need!