How can I successfully change my old bank account?

[Efasafiee]

Hi, 

i want to change my bank account. Ive entered the correct old bank account but it still says old account must match. So i dont know which part went wrong. Please assist as i need to change my bank account asap. Thank you! 

[Oliver]

Hi, @Efasafiee !

We’ll definitely need to access your account in order to authenticate you and resolve this issue. While we’re not able to provide account-specific support via the Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request. From there we'll be able to work with our escalated support teams to take a closer look into that with you. 

Warm regards!