How can I successfully sell physical gift cards online?

Steve_Klein
Shopify Partner
9 0 0

We ordered physical gift cards through a Shopify Partner and we are able to sell them in store using predetermined amounts as well as custom amounts though the POS. We are having trouble fulfilling orders with PHYSICAL gift cards ordered online. Please help!

Replies 5 (5)

Emily
Shopify Staff
1343 102 193

Hi, @Steve_Klein.

 

Thank you for reaching out! 

 

Do you mind providing a bit more information on what trouble your having? Are you wanting to only offer digital gift cards through your online store? 

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Steve_Klein
Shopify Partner
9 0 0
Emily - We are looking to sell physical gift cards online
with the predetermined denominations as shown here:
https://bluerooted.com/products/bluerooted-gift-cards

Once someone orders we are not sure how to fulfill.
Steve
Emily
Shopify Staff
1343 102 193

Hi, @Steve_Klein.

 

Thank you for your reply and providing that added information! 

 

Currently, when you sell a gift card on your online store the platform sends an email to your customer with the gift card information so that the customer doesn't have to spend money on shipping and receives the product as soon as possible. 

 

Please let me know if you have any further questions!

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Mirdas
Shopify Partner
475 50 78

Hello @Steve_Klein ,

 

Alternatively, since it is a special case where you require shipping for a PHYSICAL GIFT Card, it may be a good idea to consider it as a NORMAL product so that shipping options will be available for you.

Co-Founder / CEO @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
Steve_Klein
Shopify Partner
9 0 0
If it’s a regular product that can be shipped how would we load it up based
on the amount ordered? It sounds like physical gift cards cannot be mailed
unless there is a manual process of buying over the phone with manual entry
cc info from the pos and then mailed out.