How can I switch my store currency from USD to SGD?

[imafresa]

Hi there, I'm a business based in Singapore but will be shipping from the US. My store currency is in USD but I would like to change it to SDG in order to get paid in SDG. It directs me to contact Shopify support as i've made sells but I can't seem to get in touch with anyone. Thank you

[AvadaCommerce]

Hi @imafresa 

You could refer to this link, log in to your store account then type in a topic in the search bar, for example, " change store currency " and select Search. On the following page, scroll down to Get Support and click Continue and you'll be presented with options to contact their Support via chat, email, or schedule a call-back.

If you find this answer is helpful, please mark it as a solution.

All the best.

[Don]

Hi there @imafresa!

If you'd like to be able to change your store's currency after having already made a sale, we can indeed help you out with that via Shopify support.

First, there are some consequences and effects of changing your store's currency you should be aware of so you can make an informed decision in this regard.

• Reporting: With changing between currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processed, that would show as $500 in reports. Say the next day you switch to CAD, the report would still read as $500 for previous processing. Since $1 CAD is not equal to $1 USD, the reports in theory will be wrong going forward.
• Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value, could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.
• Apps: Some apps may have limitations when it comes to changing selling currency. If a merchant needs to know how changing selling currency will affect their apps, they should reach out to the App partner to clarify before changing their selling currency.
• Gift Cards: Gift cards with remaining balances in the old selling currency will not work once the selling currency of the store has been changed.
• Shipping: Any shipping rates for a store will maintain the previous currency and will not update automatically. After a currency change, merchants will need to delete the previous rates and add them back in manually to list them in their new currency.
• Currency rules: if you currently offer a currency as an option with a manual FX rate and rounding rules setup, those settings will be "locked" if they then change that into their shop currency.

If you're happy to proceed in light of this, you can reach out via our Help Centre here for support.

There we'll be able to access your account securely and enable you to change this setting.

 Can you tell me a bit more about your business and what you're selling?

You mentioned you are shipping from the USA, but selling in SGD, are you targeting Singapore specifically or looking to sell internationally?