How can I update my bank number in a closed store?

molly16
Visitor
2 0 0

my store was shut down for no reason and i have a failed payout from almost 3 months i don't have any way to update bank account number as i don't have access to admin area

Replies 3 (3)

Greta
Shopify Staff
1137 121 146

Hi there, @molly16.

 

I'm sorry to hear you're having trouble with your account. I'm unable to provide account specific support through the Community forums, but you can contact our live support team by following these steps:

 

  1. Head over to this link: Contact Shopify Support · Shopify Help Center
  2. Log in (you should be able to do this even if your account was closed)
  3. Select the support topic that best suits your inquiry (such as Account or Store settings)
  4. Scroll down to where it says Get support and select one of the available support options

 

They'll be able to provide you with the options to proceed in this scenario. Please let me know if you have any other questions!

Greta | Shopify 
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molly16
Visitor
2 0 0

i have already contact shopify support 2 days ago and they tell me to wait an email from specialist department but i didn't receive any email

Greta
Shopify Staff
1137 121 146

Hi, @molly16!

 

Thanks for getting back to me. It is expected that you haven't heard back right away as our accounts team is working through their queue and it takes some time to investigate the issue. Rest assured that you'll hear back from us by email as soon as possible. 

 

Please let me know if there's anything else I can help you with!

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog