How can I update my banking info for payouts?

[LashBoss]

Hello i put old banking info on my card and i think i had a typo because it isnt letting my new bank info save, without the old info. Pls help me i have payouts i have no access to 

[Trevor · Accepted solution]

Hi, @LashBoss. 

What you're seeing is a security feature to ensure that only the Account Owner is updating the Shopify Payments banking information. If you're unable to provide the correct information, then your request will need to be escalated to our Accounts team for further review. They can help remove the security feature to allow you to update your banking information. 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[LashBoss]

Okay could you help me with this? I believe there was a typo setting up my bank the first time. Now i have my new bank info my store isnt letting me save , without the exact old info ...

[Trevor]

@LashBoss 

I can not help directly as we can't help with account-specific requests through the Community at this time. However; if you follow the steps provided in my previous reply you'll be able to create a support request to have this reviewed. 

[Promiscuousroot]

I am having the same issue with my account. I have multiple escalated tickets and still have not resolved this issue. How can I get a call back to resolve this issue it’s been two weeks.