How can I update my billing after multiple card replacement attempts?

[Bella04]

I recently lost my card on file and now I am trying to update my billing to be able to pause my account but it says I tried too many times to replace my card, what should I do?

[Trevor · Accepted solution]

Hi, @Bella04. 

If the system is declining your card, then it could be for a number of reasons such as insufficient funds, unsupported card type, or a "do not honour" error code." You'll want to ensure the payment type you've added is a full credit card, issued by a bank, with a line of credit, or Paypal (if based outside of the United States). Debit cards with credit card capabilities or prepaid credit cards are not supported. 

If you've tried to process the charge too many times, then there will be a lock on your IP which will be removed within 24 hours. Any attempts to process the purchase again during the 24 hours will restart the 24-hour timer. Once the 24 hours has passed, I would recommend using a different payment method or contacting your bank to discuss why the card is declining. 

We may also be able to see the error code the bank is sending us to help determine why your payment is being declined. For this, we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Bella04]

I was trying to add it because I had lost the one I had on file a few days ago.  Thank you for the reply, I will wait and try again after 24 hours and if it doesn’t work will contact the chat.