How can I update my payment method in Turkey without PayPal?

FT2
Visitor
2 0 0

Hello, my name is Fotis and i have just starded using shopify. I have complete all the task i need for my small company. I am still using trial but when i go to update a plan it wont even let me type the info of my credit card. Τhe boxes look like they are locked. Also i live in Turkey and i dont have PayPal...Any solutions?

Replies 3 (3)

Blair
Shopify Staff
1941 258 229

Hi @FT2,

 

Thank you for reaching out to the Community! I'm happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, have you completed your free trial period and are attempting to select a paid plan?

 

If so, I'd encourage you to attempt some local troubleshooting steps to confirm this is not related to a browser error. For ease, I've gone ahead and listed below those steps for you to attempt to see if this helps to resolve:

 

  • Clear your Cache and cookies. 
  • Access the shop in an Incognito Tab. 
  • Try accessing the shop from Another Browser (i.e Chrome, Firefox, or Safari).
  • Try Another Device. 
  • Try accessing from the Shopify Mobile App. 
  • Try Restarting your device.
  • Make sure your device is Up To Date. 

 

If after attempting all of the steps outlined above, the issue persists, please feel free to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community.

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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FT2
Visitor
2 0 0

Well thanks for your reply,
no...when i shared my problem i had one day left for completing the trial but it is completed right now and i have the same problem.
Also i had already attempted all this local steps and still wouldn't work, except one step. Connecting from a different device. After i logged in shopify it would drop me a message that my recent stores are not listed etc. 

FT2_0-1697323298663.png

 


By the way i tried chat box but it gives me same solutions as yours. Is there any way to contact with someone from shopify directly?

Blair
Shopify Staff
1941 258 229

Hi @FT2,

 

Thank you for the prompt response and sharing those details. To confirm I'm fully understanding, you're not seeing a prompt to select a plan when attempting to log into your shop

 

If not, I'd encourage you to connect with us directly. This will allow for our support team to take a closer look as we don't have access to any account information through the Community. They will be able to investigate further and determine why you're unable to locate your shop and select a plan. 

 

To connect with us, you can:

 

  • Head over to our Contact Page
  • Enter 'Can't log in' into the chat box.
  • Select the 'I still need help' option
  • Select the 'Account Support' prompt to view our available support options.

 

Please let me know if you have any questions or concerns.

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog