How can I update my payout bank account on a closed store?

[sam551]

hello,

during the time my store was closed, I joined a new bank and don't have access to my old routing number. is there any other way to update payout method?

Thanks!

[Summer · Accepted solution]

Hey, @sam551! Welcome to Shopify Community!

We’ll need to access your account in order to assist you with updating your payout bank account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!