How can I verify my address in Britain without a utilities bill?

[TekhTok]

I am trying to verify myself with my I.D however I don't have a utilities bill that i can use to verify my address. I do however have a letter written from the council stating my address with my full name and details that i have tried to submit but it being rejected. I am living in Britain and not sure what i can do, any help would be greatly appreciated. 

[Greta]

Hi, @TekhTok!

Thank you for your post, I'm happy to share some information here. 

You can review all the requirements/accepted documentation for Shopify Payments in the UK in this help document. In order to verify your address, you can upload any of the following documents:

• Driver license
• Utility bill
• Statement from a financial institution
• Government-issued letter
• Solicitors letter
• Council or housing association documentation
• Benefits Agency documentation
• Electoral Register entry
• NHS Medical card
• GP letter of registration with the surgery

If you've submitted one of the above and it hasn't been accepted, I recommend you get in touch with our live support team. I'm unable to provide account-specific support through the Community Forums so I wouldn't be able to look into why your submissions aren't being accepted, but if you contact us through the Help Center we can definitely help you out. When it comes to reaching out to our live Support line, I'll provide some steps here to make it easier.

1. Head over to this link: Contact Shopify Support · Shopify Help Center
2. Log in (recommended) or Continue without logging in
3. Select the support topic that best suits your inquiry (such as Account or Store settings)
4. Scroll down to where it says Get support and select one of the available support options

You'll then be connected with a Support Advisor who can look into this for you and touch base with our Shopify Payments team if clarification is needed.

By the way — are you setting up your Shopify store for the first time or are you already up and running? What kind of products are you selling? I'd be happy to share some resources and tips with you, especially ahead of Black Friday/Cyber Monday this year!

I hope this helps! Please let me know if you have any more questions.

[TekhTok]

Thank you that's a big help, I am still in the process of setting this store up the only thing holding me back is this issue with the address verification. The letter i have should come under government issued letter so im not sure why it was rejected i will look into it, thank you for your help!

[Greta]

It's my pleasure, @TekhTok! When you get in touch with our live support team they'll definitely be able to provide more context as to why your ID wasn't being accepted.

I recommend checking out our help document which includes a checklist for launching your Shopify store. There's a lot that goes into creating a successful ecommerce store, and this can help ensure no details get forgotten! Also, with Black Friday/Cyber Monday fast approaching, you can review our blog post with tips to get your business ready for the big weekend. 

Best of luck! Let me know if there's anything else I can help you out with.