How can I verify my identification for payment release?

[DagobertAdamas]

So my payment has been on hold for a month and I don't really know what to do. 

I tryed ID card and password but it keeps me returning to where I begun. 

Aldo I need some alternative because I don't have any bills...

Thanks a lot for reply!

[Ollie · Accepted solution]

Hey @DagobertAdamas.

Thanks for reaching out.

I appreciate the context that you have shared with us as that is very helpful! Since I cannot authenticate you for the store over the Community forums due to the sensitive information that needs to be shared, I am unable to look into the specifics.

In this case, it would be best to reach out to our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner.

Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation.

Let me know if you have any questions.