How can we enable a coupon field at checkout without active codes?

timothyohearn
Tourist
6 0 0

Hi, 

 

Shopify is running a 5% off $25 or more coupon email automatically (I believe it may be the case that it is being emailed when a shopper leaves our site and something is still in their cart) but we do not have any "active" coupon codes and thus their is no field to enter in this 5% off coupon code.

 

We have had several complaints about this and I have had to resort several times to apologizing and offering a 5% partial refund after purchase in lieu of the coupon. Other customers might not be bothering to complain, but instead may be getting turned off entirely because they can't apply the coupon to their order that is promised to them.

 

What are our options? Can we turn on the coupon entry field without adding any official coupons, since this one is already running "in the background"? I personally do not have access to the part of the site to create coupons, and my manager is wondering to me about how to avoid these complaints by enabling a coupon field.

 

Any help would be appreciated!  Thank you : ) 

Replies 8 (8)

Dirk
Shopify Staff
2294 253 511

Hey, @timothyohearn 

 

Happy to look into this. Do you happen to have the email where you are seeing this marketing discount? This sounds like a potential Shop pay related offer. Also, your checkout _should_ have the ability to enter a coupon code. If you can provide me with your store URL I can take a peek.

Dirk | Social Care @ Shopify 
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timothyohearn
Tourist
6 0 0

Hi Dirk, 

 

Sure. Is there an email I can send this info to you? 

Dirk
Shopify Staff
2294 253 511

If you would like to keep this info private, feel free to send me a DM here.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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timothyohearn
Tourist
6 0 0

Hi Dirk, 

 

How do I do that? Just joined and I don't see any option. 

Dirk
Shopify Staff
2294 253 511

Clicking on my username should bring this option up or you can click on the private messages icon located in the top write and compose a new private message, and select my username.

Dirk_0-1707576954379.png

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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timothyohearn
Tourist
6 0 0

Hi Dirk, 

 

Thanks for your reply. I don't seem to have either of those options. Perhaps can you start by sending me a dm? Or, can you email me at timothy.ohearn@prismcare.ca ?

timothyohearn
Tourist
6 0 0

I just sent you a DM. Apparently I had to wait until my rank became "new member" to be able to have that function!

Dirk
Shopify Staff
2294 253 511

Hey, @timothyohearn 

 

Sorry for the delay there. I visited your store, added a product, went to checkout and was able to see the field to at a discount code in (under the line item product):

This is where your customers would enter the discount code you are sending them via email in. If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog