Solved

How can we hide available stock from customers?

thelbvapestore
Excursionist
13 1 2

how can we not let the customer see what is available stock of the items.

Accepted Solutions (3)

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

Thanks for reaching out. Most themes should not display inventory figures on the storefront by default and should at least have an option within the theme editor to toggle this option on or off. Can you please tell me which theme you have installed on your storefront? Please also feel free to share your store's URL with me here if you feel comfortable doing so.

Victor | Social Care @ Shopify 
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View solution in original post

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

If you delete the highlighted text, the "All [x] are in your cart" message will not display when the customer tries to add to cart more units than are available for the product. Are you seeing the inventory displayed elsewhere? If so, please send me a screenshot showing me where you are seeing this.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

To confirm, your issue is that if a customer tries to add 110 pieces of inventory to their cart, the total amount of inventory there is available (e.g. 100) will be added? If so, this is expected behaviour. In terms of the message that appears which says how much inventory is available, this can be removed via the instructions I've given above.

 

Please provide more details and screenshots if there's another piece of text you are referring to.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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View solution in original post

Replies 8 (8)

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

Thanks for reaching out. Most themes should not display inventory figures on the storefront by default and should at least have an option within the theme editor to toggle this option on or off. Can you please tell me which theme you have installed on your storefront? Please also feel free to share your store's URL with me here if you feel comfortable doing so.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

thelbvapestore
Excursionist
13 1 2
Hello Dear
Actually the Theme is Dawn
Www.thelbvapestore.com

Also where I can find this toggle in order to check if I can turn it off

Thank you in advance
thelbvapestore
Excursionist
13 1 2

Seeking your solution about we asked before. The issue that when a customer would like to purchase with specific quantity and not available it shows in check out the total quantity. Sending you some Pics for more clarification.

Pic 2.jpgPic 1.jpg

Victor
Shopify Staff
2536 232 539

Hi @thelbvapestore,

 

Right, I see. You can change this by accessing your theme's language editor and changing this text to something else (or removing it altogether). You can access the editor by heading to Online Store > Themes and selecting "Edit default theme content" from the dropdown next to your theme. Once you're in the language editor, search for "are in your cart" and you should find this specific piece of text:

 

22-05-80715-16475

 

You can add in whatever text you'd prefer here. Once the changes are saved, this should be reflected on the storefront when a customer performs this action.

 

I hope this helps but please let me know if you have questions.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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thelbvapestore
Excursionist
13 1 2

Thank you. But is there any option that we can hide the available quantity in our stock from customers.

 

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

If you delete the highlighted text, the "All [x] are in your cart" message will not display when the customer tries to add to cart more units than are available for the product. Are you seeing the inventory displayed elsewhere? If so, please send me a screenshot showing me where you are seeing this.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

thelbvapestore
Excursionist
13 1 2

The issue it’s not what is written, for Example let’s say I have an Item X “100pcs in stock” the customer tries to add 110 pcs automatically it will add the available quantity to customers Cart for checkout. 
what I am asking is, if there is an option we can hide the available quantity from the customer.

Thanks in advance

 

in the previous messages I’ve added some screenshots of what I am asking.

Victor
Shopify Staff
2536 232 539

This is an accepted solution.

Hi @thelbvapestore,

 

To confirm, your issue is that if a customer tries to add 110 pieces of inventory to their cart, the total amount of inventory there is available (e.g. 100) will be added? If so, this is expected behaviour. In terms of the message that appears which says how much inventory is available, this can be removed via the instructions I've given above.

 

Please provide more details and screenshots if there's another piece of text you are referring to.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog