How can we stop automated emails for order confirmed, shipment sent etc?

honestlygood
New Member
1 0 0

Hi everyone,

We're new to Shopify so apologies for if this is a basic question. I can see there is a way to edit the HTML of the order confirmation / shipping confirmation emails, but there doesn't seem to be a way to switch them off, and wondered if anyone can advise how to do this?

Thanks so much

Vikesh

Reply 1 (1)
Victor
Shopify Staff
Shopify Staff
1420 138 323

Hi Vikesh,

Thanks for reaching out. Order confirmation emails cannot be disabled, as these are automatically sent to the customer when they complete the checkout process and act as a receipt that notifies the customer that they have paid for their order. You can edit the confirmation email in the Notifications section of your Shopify admin, which'll allow you to get the design and feel you're looking for.

In terms of the shipping notification, you can choose to not send this to customers when fulfilling your orders. If you have automatic fulfillment enabled in Settings > Checkout, you can make sure the option to "Notify customers of their shipment" is unchecked:

15-50-734-46756

Leaving this box unchecked means that customers will not be sent a shipping confirmation email when their order is automatically fulfilled.

If you don't have automatic fulfillment enabled and choose to manually fulfill your orders, you'll also see an option to send a customer a shipping notification when their order is fulfilled:

15-52-54947-97506

Like the previous checkbox, leaving this unchecked will prevent the shipping confirmation from being sent to your customer. I will advise that sending shipping confirmation emails is often a good thing to do so that the customer is kept up-to-date on their shipment and it can provide them with confidence that their order has been dispatched and will be arriving when they expect it to. It's especially beneficial when you having tracking information to provide, as this can be included in the shipping confirmation email.

I hope this has helped explain things but please let me know if you have further questions.

Victor | Social Care @ Shopify 
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